Student Complaints & Grievances

Students have the right to file complaints internally and externally.

Internal Student Grievance Procedure:

Complaint and Grievance Procedures In most cases, students should first attempt to resolve their concerns with the individual(s) most directly connected to the student’s complaint.  Academic complaints should first be addressed to the faculty. Academic problems remaining unresolved should start with the Program Director or Dean of Nursing. General non-academic student complaints should be addressed to the department administrator at which the complaint is directed.  If the student is not satisfied with these efforts, the student may pursue a formal review by submitting a formal complaint.

1. A formal complaint or grievance must be submitted in writing and should include the following: I. II. III. The Complainant’s name, student number if applicable, address, email address, and phone number. A complete description of the concern/issue, including date, location, and all individuals involved, including the person against whom the complaint is filed and/or witnesses. A description of what effects, if any, have been made to resolve the issue informally, including individuals contacted by the student in the resolution attempt.
2. The complaint should be filed with the Campus Director or their designee at the campus the student attends, Online students should file a complaint with the Director of Student Affairs, Online Division.  If the person holding one of these positions is the subject of the student’s complaint, the student can submit the complaint to studentaffairs@carrington.edu.
3. The Campus Director or designee will confirm completion of the investigation with a written report emailed to the student usually within 45 days of receipt of the complaint.
4. If the student is not satisfied with the disposition of the complaint, the student may appeal in writing to the VP of Operations within ten business days of receipt. The appeal must include a copy of the written disposition and an explanation of why the student is not satisfied with that outcome. 5. The VP of Operations will review the report and the student’s appeal and conduct any further investigation necessary, including requesting additional information from the student, Campus Director, or designee.
5. The VP of Operations will provide the student a written appeal finding, which will be sent within a timely manner. This written decision is the final disposition of the complaint

ACCJC Student Complaint Process:

Any student of the college can file a complaint through the Accrediting Commission for Community and Junior Colleges. Accrediting Commission for Community and Junior Colleges 428 J Street, Suite 400 Sacramento, CA 95814 Telephone: 415 506 0234 Fax: 415 506 0238 http://www.accjc.org/complaint-process

California BPPE Complaint Process:

The Office of Student Assistance and Relief is available to support prospective students, current students, or past students of private post-secondary educational institutions in making informed decisions, understanding their rights, and navigating available services and relief options. The office may be reached by calling (888) 370-7589, Option #5 or by visiting www.bppe.ca.gov .

Bureau for Private Postsecondary Education

1747 North Market Blvd, Suite 225
Sacramento, CA 95834
Phone: (916) 574-8900
Toll Free: (888) 370-7589
Main Fax: (916) 263-1897
Website: https://www.bppe.ca.gov/

Nevada

The Nevada campuses are licensed by the Nevada Commission on Postsecondary Education. Inquiries concerning the standards or school compliance may be directed to the Commission at 2800 E. St. Louis Avenue, Las Vegas, Nevada 89104, 702 486 7330, cpe.nv.gov. Students not satisfied with the final disposition of a grievance may contact the State of Nevada licensing authority.

The Nevada campuses are licensed by the Nevada Commission on Postsecondary Education. Inquiries concerning the standards or school compliance may be directed to the Commission at 2800 E. St. Louis Avenue, Las Vegas, Nevada 89104, 702 486 7330, cpe.nv.gov.

Students not satisfied with the final disposition of a grievance may contact the State of Nevada licensing authority.

Carrington College’s Reno Associate Degree in Nursing program has full approval from the Nevada State Board of Nursing.

The address for the Nevada State Board of Nursing address is 5011 Meadowood Mall Way, Suite 300 Reno, NV 89502, 775 687 7700, nevadanursingboard.org. The Nevada State Board of Nursing can be contacted at nursingboard@nsbn.state.nv.us.

Federal Complaint Process:

Federal Program Integrity rules issued by the U.S. Department of Education require institutions to provide to students or prospective students contact information needed to file a complaint with its accrediting agency and with relevant state agencies. This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico. It should not be construed as informative of what agencies regulate Carrington College or in what states the institution is licensed or required to be licensed.

That information, along with contact information for our accreditor(s), can be found in the academic catalog.

Complaint Process Information